CCT preparations for Coronavirus (COVID-19)
How is CCT responding to the COVID-19 outbreak?
Following guidance from public health authorities, including the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), we continue to implement strategies to protect our workforce and ensure continuity of operations for our customers.
Are you confident in your ability to continue serving customers?
CCT BVI has multiple layers of redundancy built into our network, our operations and our ability to communicate with customers during critical periods. As a provider of essential communications products and services, maintaining the ability to effectively respond and react to a crisis is part of our "business as usual" operations. We fully expect to be able to maintain communications with our customers, if and when needed.
In a state of emergency, how will you be able to serve customers?
Keeping our customers connected is our highest priority. With many businesses and school asking persons to work from home, we know the service we provide is critical to ensuring our customers can get their jobs done.
CCT BVI has upgraded all current Freedom One customers to our new and improved plan, Freedom Bronze, which increases their high-speed data allotment to 15 GB, and also includes 50 Caribbean calling minutes to select islands at no additional cost. This change reflects CCT BVI’s continuous commitment to upgrading our services to meet the growing needs of our consumers. Additionally, CCT BVI is now offering two additional Freedom plans, Freedom Silver and Freedom Gold that offer even more benefits.
How do I find out if a store is still open?
Effective March 18th through April 15th, out of an abundance of caution and to help do our part to increase social distancing, CCT BVI stores will be operating from 9:00 AM – 5:00 PM Monday to Friday and closed on Saturdays and Sundays. (Note: CCT BVI store at Tortola Pier park will be closed.) In the mutual public interest of our staff and the community we are asking customers to limit store visits to signing up for new service, buying new devices or trouble shooting existing devices. Customers are asked to please pay their bills online at www.cctbvi.com or through direct deposit at First Caribbean or Banco Popular. In addition, the CCT BVI call center is always available to process payments via the telephone at (284) 444-4444.
How has CCT network been impacted?
Since the emergence of the Coronavirus (COVID-19), the company has seen a measurable increase in data usage. Our networks are designed and built to meet current and future demand as more businesses, schools and other organizations require employees to work remotely and students take classes online.
What are you doing to prepare your network for more people working from home or engaging in virtual studies as businesses and schools close their facilities?
We stand ready to serve customers at work, at home and remotely, at times when critical connectivity is needed most.
With years of steady month-over-month data usage growth, as a standard practice, the company’s engineers are constantly adding capacity on the wireless and fiber networks to better serve customers.
This is an unprecedented situation and we know things are changing quickly. We are ready to adjust network resources as we better understand any shifts in demand. We have the best engineers in the British Virgin Islands monitoring the situation closely.
What are you doing to prepare and protect your employees?
The health and well-being of our employees is very important and we are taking steps to mitigate risks for CCT BVI employees. We have increased our cleaning levels. Surfaces and touchpoints are being wiped down daily as part of the effort to clean and sanitize the retail stores, office workspaces, garages and other people spaces. We are following recommendations of the WHO, CDC and other national health authorities, and are continuously monitoring the situation.